Frequently Asked Questions

CC PhotoStore is an online photo printing store based in Puchong, Selangor, Malaysia. It specialises in premium custom photo frames and 9-grid collage prints. Customers upload their own photos through the website at ccphotostore.com, use the built-in collage editor to arrange up to 9 images in a 3x3 grid layout, and receive the finished framed prints delivered to their door anywhere in Malaysia via EasyParcel courier services.

CC PhotoStore is based at Jalan Putra Prima Utama, Taman Putra Prima, 47130 Puchong, Selangor, Malaysia. It operates as an online store and does not have a physical retail shop for walk-in customers. All orders are placed and managed through the website at ccphotostore.com.

No. CC PhotoStore does not require account registration. You enter your name, email, phone number, and delivery address at checkout. Your email address is used for order confirmation and can also be used to look up your order on the tracking page.

Yes. The website is fully responsive and works on smartphones, tablets, and desktop browsers. The 9-grid collage editor is touch-friendly, supporting pinch-to-zoom and drag-to-reposition on mobile devices. No app download is needed.

CC PhotoStore sells two main product types: custom photo frames (where you upload a single photo for printing and framing) and 9-grid collage prints (where you upload up to 9 photos and arrange them in a 3x3 grid using the free online editor). Both products result in a premium framed print delivered to your address.

A 9-grid collage print combines up to 9 of your own photos into a single framed print arranged in a 3x3 grid layout. You design the collage using CC PhotoStore's free browser-based editor, which lets you zoom, reposition, rotate each photo, and adjust the gap between grid cells. The finished design is professionally printed at high resolution and mounted in a frame.

The CC PhotoStore 9-grid collage editor is a free browser-based tool built directly into the product page at ccphotostore.com/product. You upload up to 9 photos into individual grid cells, then use mouse scroll to zoom, drag to reposition, and rotate buttons to adjust each image. A gap slider controls spacing between cells. Bulk upload is supported for adding multiple photos at once. Once you are happy with the layout, click Save and Use to add the collage to your cart. The final print is produced at high resolution and professionally framed. No software download or account registration is required.

CC PhotoStore accepts JPEG (.jpg, .jpeg), PNG, WebP, and GIF image formats. For the best print quality, uploading high-resolution images of at least 1000x1000 pixels is recommended. The maximum file size is 10MB per image.

Visit the shop page, select the frame product you want, click the upload button to add your photo, set the quantity, then fill in your delivery details at checkout. Choose a courier, pay, and your framed print will be delivered to your door.

CC PhotoStore accepts four payment methods: FPX online banking via Billplz (supports all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank), credit and debit cards / Apple Pay (Visa, Mastercard) via Stripe, GrabPay e-wallet, and DuitNow QR / e-wallet via AffanPay. All transactions are processed through secure, PCI-compliant payment gateways. CC PhotoStore does not store credit card information.

Yes. All payment processing is handled by trusted third-party gateways — Billplz (FPX), Stripe (cards), and AffanPay (DuitNow). CC PhotoStore never sees or stores your credit card details. The website uses HTTPS encryption, HSTS security headers, and CSRF protection on all forms.

Yes. GrabPay is one of the accepted payment methods. At checkout, select GrabPay as your payment option and you will be redirected to complete the transaction through your Grab app.

Yes. DuitNow QR / e-wallet payments are supported via AffanPay. After selecting this option at checkout, you will see a QR code that you can scan with any DuitNow-enabled Malaysian banking app or e-wallet to complete payment instantly.

CC PhotoStore orders are processed within 1 to 3 business days after payment. Delivery takes an additional 2 to 5 business days depending on your location. Peninsular Malaysia deliveries typically arrive in 2 to 3 days, while East Malaysia (Sabah, Sarawak) deliveries take 4 to 5 days. CC PhotoStore uses EasyParcel to connect with major couriers including POS Malaysia, J&T Express, DHL eCommerce, and Ninja Van. You can choose your preferred courier at checkout and track your order in real time.

Yes. CC PhotoStore delivers to all 13 states and 3 federal territories in Malaysia, including Sabah and Sarawak in East Malaysia. Shipping rates for East Malaysia are calculated automatically at checkout based on your postcode, and multiple courier options are available.

Shipping rates are calculated in real time at checkout based on delivery postcode and parcel weight. Typical rates range from RM 5 to RM 20 within Malaysia. You can compare quotes from multiple couriers (POS Malaysia, J&T Express, DHL eCommerce, Ninja Van, etc.) before choosing.

CC PhotoStore uses EasyParcel, a courier aggregation platform, to provide multiple shipping options. Available couriers typically include POS Malaysia, J&T Express, DHL eCommerce, Ninja Van, City-Link Express, and others. The exact options depend on your delivery postcode.

Yes. After placing your order, you receive an order number in the format CC-YYYYMMDD-XXXX (for example CC-20260413-0001). Visit our Track Order page at ccphotostore.com/track, enter your order number or the email address used at checkout, and see real-time delivery progress including courier name, AWB tracking number, and live status updates from EasyParcel.

Contact CC PhotoStore immediately via WhatsApp at +6011-1203-0130 with photos of the damaged item and packaging. The team will work with you to resolve the issue, which may include reprinting and reshipping at no additional cost.

CC PhotoStore can be contacted through WhatsApp at +6011-1203-0130 (fastest response), by phone at +6011-1203-0130, by email, via Instagram DM at @cc_photostore, or on TikTok at @cc_photostore. Customer support is available 7 days a week.

Custom photo frames and 9-grid collage prints from CC PhotoStore make excellent personalised photo gifts for birthdays, anniversaries, weddings, graduations, and family gatherings. The 9-grid collage format lets you combine up to 9 photos into a single framed print, creating a meaningful keepsake. Design your collage at ccphotostore.com/product and get it delivered anywhere in Malaysia. Prices range from RM 20 to RM 150.

CC PhotoStore ialah kedai cetak gambar dalam talian yang berpusat di Puchong, Selangor, Malaysia. Ia menyediakan bingkai gambar custom premium dan cetakan kolaj 9-grid. Pelanggan memuat naik gambar melalui laman web ccphotostore.com, mereka bentuk kolaj menggunakan editor percuma, dan menerima cetakan berbingkai yang dihantar ke seluruh Malaysia termasuk Sabah dan Sarawak.

Layari ccphotostore.com/product, pilih produk, muat naik gambar anda, dan gunakan editor kolaj jika perlu. Masukkan alamat penghantaran, pilih kurier dari EasyParcel, dan bayar melalui FPX, kad kredit/debit, GrabPay, atau DuitNow QR. Pesanan akan diproses dalam 1 hingga 3 hari bekerja dan dihantar dalam 2 hingga 5 hari bekerja.

CC PhotoStore menerima FPX perbankan dalam talian (melalui Billplz), kad kredit dan debit Visa/Mastercard (melalui Stripe), e-dompet GrabPay, dan DuitNow QR (melalui AffanPay). Semua pembayaran diproses melalui gerbang pembayaran yang selamat dan mematuhi PCI.

Ya. CC PhotoStore menghantar ke semua negeri di Malaysia termasuk Sabah dan Sarawak. Kadar penghantaran dikira secara automatik semasa pembayaran berdasarkan poskod anda. Pelbagai pilihan kurier tersedia.